We are transforming our call centres!

Based in Nottingham, Brighton and Bedworth, our call centres are at the heart of our business. It’s our mission to keep our customers’ worlds running by delivering a service that never lets them down. We’re looking for driven individuals to join us in customer sales, support and team leader roles.

We have a five-year plan to transform the way we work, improve our customer experience and support our employees to be the best they can be. We need the help of some great people to make it happen.

We love to mix work and play and in all our call centres you’ll find that we encourage many different charity, social and sporting events, making them friendly and fun places to work.

#WorkingForUs

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Domestic & General really value the importance of an experienced tem... So they've introduced a new starting salary of £18,900. Helping customers never felt so good!

Join us on our journey

We know that to be successful, we need to hire the very best talent. That's why we offer a competitive basic salary and the opportunity to earn more through our bonus scheme. We have also increased our holiday allowance to 33 days' (from January 2020, bank holidays will be scheduled as holiday and taken from your allowance, unless you have been scheduled to work).

Benefits and Perks

Here are some of our key benefits for our great people:

  • A competitive base salary
  • A pay increase after six months (subject to passing probation)
  • 33 days' annual leave (from January 2020 bank holidays will be scheduled as holiday and taken from your allowance, unless you have been scheduled to work)
  • Matched pension scheme with Aviva
  • Life assurance (4 x salary)
  • Salary Finance to support financial wellbeing
  • Health Cash Plan
  • Cycle To Work Scheme
  • Subsidised back and neck massages in the office
  • Regular incentives with great prizes to be won
  • Complimentary Domestic & General product protection plan
  • Great employee discounts at local shops, gyms and restaurants
  • Great company culture with fresh fruit deliveries and complimentary hot drinks
  • Agent Progression Programme to enhance development and career opportunities
  • Exchange Employee Forum for employees to share feedback to senior managers
Imagine working for a company that has a positive effect on the community... You don't have to, Domestic & General celebrates colleagues who have a passion for community work

Nottingham View Map

Only a few minutes' walk from the city centre, our Nottingham office is a fun, social and encouraging place to work. Over the past two years, we've invested £2 million to modernise our working environment and create a great place to work. You’ll also enjoy a huge range of discounts with local businesses, including gyms, restaurants, hairdressers and bars.

Nottingham's heritage is rich and varied, merging a fascinating history and cultural diversity with a thriving workforce. Expect to enjoy a vibrant city life and beautiful countryside, coupled with pubs, clubs and a flourishing sports scene.

Brighton View Map

Our Brighton call centre is located in the heart of the city, walking distance from all major bus routes and a mere 8-minute walk from the mainline train station. Great things are happening in the Brighton Contact Centre, we have invested £1.4 million to modernise our working environment, set up a LGBTQ+ group and raised a large sum of money for our charity of the year, Martlets Hospice. By investing in our local community, we hope to give back to our customers, our people and our city.

We have recently opened a Beach Café on the 5th floor which provides a great place to relax, eat lunch and play a game of table football. If you did want to venture out, our employees can enjoy a huge range of discounts with local businesses, including gyms, restaurants, hairdressers and bars. Brighton is one of the most vibrant, colourful and creative cities in Europe. Cosmopolitan, compact, energetic, unique, fun, lively, historic, exotic and free-spirited, it’s a city like no other!

Bedworth View Map

Our operations hub provides a friendly, close-knit working environment. Bedworth employees are proud to work for the company and are supported to reach their full potential. We encourage physical and social wellbeing and numerous charity fundraising events.

Bedworth itself may be small, but it more than makes up for that by its location in the heart of the Midlands, with easy access to countless attractions.

Central city locations mean getting to work and the shops is easy... But with so much choice, choosing where to go for lunch can be a challenge!

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